Video calls (Alpha)

Alpha

Video calls are in Alpha testing. They may be unstable or buggy, and features may change or disappear.

Go to Client portal → Call setup.

Set up the calling engine

Under Video Calling Engine, choose how calls are carried:

• Direct Server WebRTC (Default and recommended)
  • Calls go through a relay hosted on our server, so nobody on the call can see anyone else’s IP address, including yours.
  • Everything through the relay is end-to-end encrypted, so we can’t see or hear your calls either.
• Jitsi Meet
  • Runs calls on a Jitsi server instead.
  • This is a fallback in case our service has issues, or if in future we restrict access to our relay for bandwidth reasons.

Then choose:

• Video Call Quality.
• Default Call Interaction Mode: the mode that’s picked by default for new calls. Choose Two-Way Video Call, or Broadcast (Client Muted) if the client should only watch.

If you use Jitsi Meet, you can also set:

• Jitsi Meet Server Domain: the Jitsi server to use. The default is jitsi.hamburg.ccc.de, which doesn’t need an account and is privacy-focused. We don’t recommend meet.jit.si, as it can require people to log in.

Caution

With Jitsi Meet, calls don’t go through our relay, so the Jitsi server you pick handles your call instead.

Schedule a call

1. Fill in the Client Name, Client WhatsApp Number, Call Title / Description, Duration and Call Mode.
2. Save the call. The client gets a private link with a countdown to the call.
3. When it’s time, select Launch room as Host to start the call.

Clients wait in a waiting room until you let them in. Next to each call you can copy the one-click link (Copy One-Click Link), send it by WhatsApp (Send WhatsApp) or delete the call (Delete Call).

Each call room has a random ID and an Access Password. You can make new ones with Generate a fresh room identifier and Generate new password. Keep the ID random, so nobody can guess it and join your room.

For client accounts and portal access, see Clients & login.